Refund policy

At Doriell, your satisfaction and peace of mind are part of the ritual. If something isn’t quite right, we’re here to make it better.

Returns & Refunds

Due to the nature of our clean beauty products and for hygiene reasons, we do not accept returns or exchanges once a product has been opened or used.

However, if your order arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery. We will gladly replace the item or offer a refund.

How to Request a Refund:

Email us at hello@doriellbeauty.com with the following:

• Your order number

• A clear photo of the damaged/incorrect item

• A brief description of the issue

Our team will respond within 2 business days to resolve the issue.

Please Note:

• Refunds are only issued to the original payment method.

• We are not responsible for packages lost or stolen in transit. Please ensure your shipping details are accurate at checkout.

• Sale items and gift cards are final sale and not eligible for refund.

We appreciate your trust in Doriell and will always do our best to ensure your experience is smooth, sacred, and satisfying.